AXA Mansard Named Outstanding Customer-Centric Insurance Firm of the Year

By LOVETH-AZODO CHIJIOKE,  Lagos

AXA Mansard Insurance Plc has emerged as the ‘Outstanding Customer-Centric Insurance Company of the Year’ at the Marketing Edge Awards.

The award recognizes the underwriter’s deliberate focus on designing tailored protection packages, improving everyday service delivery, and restoring policyholder confidence across Nigeria’s insurance space.

Reacting to the honor, the Chief Executive Officer of AXA Mansard Insurance Plc, Mr. Kunle Ahmed, stated that putting policyholders at the heart of corporate decisions remains fundamental to building a dependable financial brand.

“Being customer-centric means more than providing good service,” Ahmed said. “It means understanding our customers, designing solutions that respond to their needs, and building a culture where every employee recognises their responsibility to put the customer first. At AXA Mansard, ‘Customer First’ is one of our core values, and it guides how we think, how we work, and how we deliver on our promise to protect what matters to our customers.”

Ahmed noted that while industry accolades are encouraging, the insurer’s primary duty remains the consistent protection of consumer trust by making insurance simple, reliable, and accessible to everyday Nigerians.

Also commenting on the milestone, the Chief Marketing Officer of AXA Mansard Insurance Plc, Mrs. Adebola Surakat, described the conferment as an endorsement of the company’s workforce.

“We are delighted to receive this recognition and grateful to Marketing Edge for celebrating our efforts,” Surakat said. “This award belongs to the people across AXA Mansard who work every day to ensure that our customers have a positive experience with us. From the teams developing our products to those engaging directly with customers, it reflects a collective effort to serve better.”

Organized by Marketing Edge, an industry publication covering integrated brand communications, the annual awards spotlight brands and business leaders shaping market standards through innovative customer engagement and operational excellence.

For AXA Mansard, the recognition aligns with its broader corporate mission of “acting for human progress by protecting what matters,” reinforcing its resolve to deliver prompt claims, personalized policies, and responsive support for individuals, families, and businesses nationwide.