Policyholder Excited As Motor Insurance Claim Gets Settled Within Minutes

By LOVETH AZODO, Lagos

Sanlam General Insurance Policyholder, John Victor Ebitom who hales from Benin City, Edo State almost lost his voice in excitement after his reported motor claim was settled in less than an hour.

Ebitome reported the claims with the company’s Code of Confidence *1056#, USSD enabled device.

Expressing his excitement he said “My experience with Sanlam is waoh! The best in the industry. It took me less than an hour to access my claim, as I speak the money is resting in my account. waoh! Waoh! I least expect this!”

The Managing Director Sanlam General Insurance Limited, Bode Opadokun, said that depending on extent of the damage, if it is less than N200,000, the claim can be settled within three hours.

According to him, Sanlam General Insurance Nigeria is excited to announced settlement of the fastest claim in less than one hour, using the Code of Confidence.

Opadokun noted that with the USSD Code *1056#, motor insurance policyholders can initiate a claim and received payments within three hours.

He said the Code of Confidence is used to initiate a motor insurance claim notification on real time online basis. It allows the insurer to have immediate assessment of the scene of an accident and the extent of damage. The Code allows customers access speedy resolution of insurance claims in cases of road emergencies, adding that the cutting-edge solution is the first of its kind in Nigeria and it is a way of providing a seamless and customer-centric solutions to a number of challenges customers encounter while seeking report claims in case of any eventuality.

With this new feature, he noted that the firm aims to enhance the claims experience for its valued customers by eliminating needless paperwork and unnecessary delays.

“Customers can use the simple and user-friendly *1056# USSD code on their mobile phones to initiate instant third-party claims. The process is quick and hassle-free, ensuring that customers receive prompt assistance and support during unexpected events and accidents involving third parties.

“With this technology, you can see that gone are the days of unnecessary delays of claims, as the code runs on any mobile phones. You’re just a dial away, get insurance claims settlement for third-party damage by dialing *1056# today,” Opadokun posited.