By LOVETH AZODO, Lagos
In a bid to intensify its promptness in response to Claims, FBN General Insurance has launched its ClaimsAlert service which promises to resolve claims of N50,000 and below at the scene of an accident.
The service was launched at the FBN General Insurance premises, Lagos on Thursday featuring some of the company’s representatives alongside their Power bikes to aid in the actualization of the newly launched service.
According to the Managing Director, FBNGI, Mr. Olabode Apadokun the ClaimsAlert service which is geared towards streamlining the claims process for all FBNGI comprehensive auto insurance policyholders comes with some special benefits like instant resolution to minor claims, peace of mind to policyholder with FBNGI Claims Representative right there to provide support, ease of starting claims process for quick resolution, resolution of claims at scene of incidence by the claims representatives with no extra cost.
The ClaimsAlert Service is designed to provide a responsive service, Monday to Friday from 8am to 5pm to all FBNGI Comprehensive Auto Insurance policyholders who have been involved in an accident within the Lagos Metropolis where the service is currently active: Eti-Osa, Lagos Island, Lagos Mainland, Surulere, Kosofe, Shomolu and Ikeja.
However, Opadokun stated that the job of the company extends to take care of 3rdparty if the person is a liable policyholder.
He explained that In a case of accident, All that is needed to do is take a picture of the vehicle, contact the company through 08000CLAIMSALERT or send an email to [email protected], adding that the line is available 24/7, there is a dedicated claim team that will give advice on actions to be taken anytime even outside Lagos.
On the company’s claim portfolio management, he said ” Insurance at the first instance open shop to do what? To pay claims, paying claims is not our selling point but rather how fast and prompt we pay is our own selling point.”
“We will not because we want to make profit deny our customers of been paid their genuine claims. We pride ourselves as one of the companies that take paying of claims as pur major drivers of this business.” He said