Business News

COVID-19: AEDC Pledges Service Delivery As It Scales Down Operations

Published

6 years ago

March 27, 2020

Ernest Mupwaya, AEDC Managing Director

Abuja Electricity Distribution Company (AEDC) has assured continuous delivery of service to customers even as it takes the necessary precautions required for
the safety of staff and customers.

This is even as it revealed that it had been forced to scale down its operations following the global outbreak of the coronavirus pandemic, and the several protocols put in place by different subject matter experts, the federal and state governments to curtail its spread within its franchise areas including FCT, Kogi, Niger and Nasarawa States.

In this regard, AEDC says its business continuity plan has prepared to cater for those who must be on duty because their work schedule require that they are physically present at their work sites, those who can work from home or other remote sites as well as those who have to be on standby in the event of the need
to beef up the workforce.

While encouraging customers to report their faults and complaints through online platforms like the social media, AEDC said customers who want to pay for their electricity could do so through any of the online payment channels such as the USSD codes for prepaid and postpaid customers and other service providers, details of which are contained on the website of the Company.

Speaking further, AEDC said while it is concerned with the need for service delivery, it is also mindful of the need to “flatten the curve, halt the spread of the pandemic and save lives”.

“Humanity is fighting the war of for survival never seen in modern history. No one person can fight a personal battle let alone a battle that confronts the entire human race. It is therefore clear to us that much
more than ever before, we need each other to jointly confront and defeat this enemy of mankind.

“We need the support of our customers at a time like by showing understanding when any situation that is contrary to service deliver occurs”, according to a statement by Oyebode Fadipe, AEDC General Manager (Corporate Communications).