By LOVETH AZODO, Lagos
In the quest to deepen Insurance penetration in the nation’s economy, the new Managing Director/ Chief Operating Officer, FBNInsurance Ltd, Tunde Mimiko has revealed some of the company’s strategic plans to add 600,000 clients to its books in the next one year.
Speaking with Newsmen Today in Lagos, Mimiko said that with the aid of its agency platform which according to him are currently 3000 in number and digital transformation the company will increase its client strength from 400,000 to 1million within the next one year.
He revealed that the company will recruit over 2000 agents to expand its agency platform to over 5000 before the end of the year to hit the company’s 1million clients target.
According to him, the agents will aid in deepening insurance penetration especially in territories and areas that are underserved.
“We are expanding our Frontiers to quite a number of cities and towns that we are not presently, we believe that this will engender more penetration than what we have done.”
Speaking on its vision, he iterated that the vision of the company is to be the leading Insurance company in the industry, “As you already know that we are one of the foremost if not the top retail life insurance provider, we want to remain foremost and we will continue to drive that ambition to be number one in the Nigeria insurance market not just in revenue but in profitability.”
“We will do this with the customers in mind which include our current and prospective customers to continue to live in confidence by creating more wealth for them and protecting their financial assets.”
“We have over 400,000 clients in our book today and our intention is to grow it to over a million in the next one year from now,” he said.
On digital transformation, he explained that to get to those that are underserved the company are also using a digital platform to ensure that they expand their reach as much as possible.
“Since I resumed as the MD/CEO, on the 1st of September which is 14 days before now, I have been engaging with different business leaders even majority of the stuff just to understand the areas we need to improve upon, one thing that is critical for us is to improve the customer experience of our clients out there, so we will be investing on technology to ensure that we improve in our services significantly so that our customers can have better experience.”
“We have projects in our digital transformation plan that we will also believe will expand our net towards bringing in those that are not in our customer’s profile right now”
On employees’ welfare, he assured that the management will ensure that they are properly motivated to provide better services to their customers as we desire. ” These are the quick imperative in the next 90 days in the leadership team,” he said.
News1 week ago