Don’t Fix Or Buy Transformers, Report Such Requests From EEDC -NERC Directs Anambra Residents

The Nigerian Electricity Regulatory Commission (NERC) has directed electricity consumers in Anambra State to resist any pressure towards taking up the responsibility of repairing or buying any transformer.

NERC further urged the electricity consumers to report to it for necessary regulatory action any instances where officials of the Enugu Electricity Distribution Company (EEDC) made request payments for transformers, cables or poles.

NERC gave the directives during a town hall and complaints resolution meeting held in Awka, Anambra State, organized by NERC to engage with electricity customers.

Speaking at the event, NERC Commissioner, Stakeholder Management, Mrs Aisha Mahmud, represented by Head of Consumer Protection at NERC, Dr Zubair Babatunde, emphasized that maintenance of such infrastructure is the responsibility of Distribution Companies (DisCos), not consumers.

The Commissioner urged residents to document and forward any such cases to NERC for swift intervention, according to a statement posted on NERC X social media platform.

“NERC oversees the operations of distribution companies to ensure customers are treated fairly. If you’re unhappy with the services provided, please lodge your complaints through the proper channels. We’re here to listen to your concerns and ensure the DisCos respond directly,” Mrs Mahmud stated.

The meeting drew a large turnout of electricity consumers from Awka, many of whom presented their complaints and received prompt attention.