3rd Quarter Report: NERC Resolves 924 Complaints, Appeals As Cumulative Metered Customers Hit 6,661,564

By Clement Nwoji, Abuja

The Nigerian Electricity Regulatory Commission (NERC) has through its 24 Forum Offices, resolved 924 out 1,476 appeals/Complaints brought to it by electricity consumers within the 3rd quarter, 2025.

NERC noted that as in previous quarters, metering, billing and service interruption were the prevalent issues of customer complaints during the quarter.

The Commission has further intensified facilitation of reducing metering gap as statistics as at end of September  2025 indicates that  6,661,564 out of the total
12,030,315 active registered customers in the Nigeria Electricity Supply Industry (NESI) were metered, translating to a metering rate of 55.37.

These were disclosed in NERC’s 2025 Third Quarter Report released Tuesday.

According to NERC on its activities through its 24 Forum Offices and NERC Customers Control Unit (NERCCU), “The Commission did not close any Forum Office during the quarter, so the number of active Forum Offices as of 30 September 2025 remained at twenty-four (24).

“The total number of active appeals across the Forum Offices in 2025/Q3 was 1,476, comprising 1,030 new appeals in 2025/Q3 and 446 pending appeals from 2025/Q2. During the period, the forum panels held forty-six (46) sittings, representing a 12.19% increase compared to 2025/Q2 when 41 sittings were held.

“Out of the 1,476 active appeals filed at Forum Offices nationwide during the quarter, 924 were resolved (62.60% resolution rate); the resolution rate was 4.96pp lower than the 67.56% achieved in 2025/Q2.”

It however, disclosed that across the quarter, DisCos only successfully resolved 519 out of the 833 customers’ complaints that were filed at the NERCCCU;  translating to a resolution rate of 62.30%.

“The number of complaints received across all DisCo-CCUs was 168,033, representing a 26.06% decrease compared to the 227,267 received in 2025/Q2″,  it stated.

On  Metering, NERC explained that a total of 228,614 meters were installed in 2025/Q3, representing an increase of 0.73% compared to the 226,959 meters installed in 2025/Q2.

Giving the breakdown of the modalities of the installation, the Commission stated: “During the quarter, 176,302 meters (77.12% of the total installations) were installed under the MAP framework, 44,104 (25.01%) meters were installed under the Vendor Financed framework, 7,902 (3.46%) meters were installed under the Distribution Sector Recovery Program (DISREP), 175 (0.08%) meters were installed under the MAF framework, and 131 (0.06%) meters were installed under the DisCo Financed framework.

“As of the end of September 2025, 6,661,564 out of the total 12,030,315 active registered customers in the NESI were metered, translating to a metering rate of 55.37%.”

To protect unmetered customers against arbitrary billings, NERC assured that as a safeguard for customers against exploitation due to the lack of meters, the Commission has continued to issue monthly energy caps for all feeders in each DisCo.

“This sets the maximum amount of energy that may be billed to an unmetered customer for the respective month based on gross energy received by the DisCo and consumption by metered customers on their respective feeders”, it added.